Leasing Resources & Urgent Repairs
Need Help Now?
Where urgent repairs are required and it is outside of Marshall White business hours please contact the below approved tradesperson directly.
We recommend referring to the troubleshooting section at the bottom of this page as a preliminary step before contacting tradespeople.
To lodge a maintenance request, we ask that you download the maintenance manager app to your smart phone.
Access ManagedApp
Troubleshooting
No Water?
Check meter, has it been turned off? Check with your neighbours/other residents. Perhaps there are temporary works within the complex. Call your water company to ensure it hasn’t been turned off in the street.
No Hot Water?
Is the unit gas? If so, has the pilot light gone out that you are able to relight? Check with your water company water hasn’t been switched off in the street or your gas company if the unit is gas.
Check the unit itself, if it’s an electric instantaneous and showing an error code, trouble shoot with an instruction manual also try switching the HWS mains switch off for a few minutes and back on again to see if this resets.
If an outdoor unit, is water coming out of the unit? If so a plumber is required, if it's an electric system an no water is coming out of it then chances are an electrician is needed, if gas then generally a plumber is required.
Water Leaks (Inside or Outside)
Please locate water mains and turn the lever off until a plumber can attend.
Blocked Drains or Sinks?
Have you cleaned out any hair? Have you tried a drain clearing product such as draino? Have you tried a plunger? The majority of blockages are caused by what is being put down the drains which will be renters’ responsibility if the cause is hair, food, oil etc.
No Gas?
Check your meter, has it been switched off? Contact your provider to ensure it hasn’t been switched off in the street If living in apartment buildings, check with the Owners Corporation that there are no faults in the building.
Gas Smell or Potential Leak?
Please locate gas main and turn the lever off until a plumber can attend. Please call emergency services if applicable.
Split Systems
Filters require cleaning/vacuuming on a regular basis, at least every 6 months. Batteries require changing in remotes, this can be the cause of units not working. Consult an instruction manual, is the unit on the correct setting?
Your Aircon will not work efficiently when it’s over 35 degrees outside. You will not be able to get the unit to cool your property to 18 degrees so do not expect this to happen. Please set to around 24 degrees on these extreme hot days to avoid damaging the unit.
Locks Stiff/Sticking
Use graphite to lubricate. Have you had a new key cut? It could not be quite the right fit.
Smoke Detector Beeping
Replace the battery if you can.
Oven Not Working
Is the child lock on (key symbol)? Have you set the timer? Some ovens require this to be done before they will work. If the timer is flashing, it needs to be set. Check mains to see if switch has tripped.
No Internet
Contact your provider.
Auto Garage/Gate Not Opening
Have you changed the batteries in the remote?
Urgent Repairs
Plumbing
100% Plumbing
03 9428 8556
Domain Plumbing
0430 000 007
Mount Waverley Plumbing
0417 393 537
All Plumb Plumbing
0402 834 208
Matar Ovadia
Plumbwellsolutions.com.au
0422093188
Mornington Peninsula:
100% Plumbing (only travel as far as Mornington)
03 9428 8556
Electrical
Prokop Electrical Services Pty Ltd
Ricky Kosmopoulos - Director
1300 776 567
www.prokopelec.com.au | info@prokopelec.com.au
Howelec Electrical
0418 173 943
Brighton: Legendary Electrical
1300 533 532
Mornington Peninsula: Lume Electrical + Communications
0407 148 606
9532 3723
info@lumeservices.com.au
Hot Water
100% Plumbing
03 9428 8556
Hot Water Professionals
9645 6500
Handyman
Muskridge
0430 112 705
Flood or Storm
SES
Glass Repairs
Champane Glass
0408 370 963
Aussie Emergency Glass
1800 004 411
repairs@aussieglass.com.au
Locksmith
Safetec
0418 558 860
Paragon
0418 132 221
Mornington Peninsula: Plena Flora Locksmiths
0412 514 124
Garage
RJ Garage Doors
(03) 9465 6133
"I relocated with my husband to Melbourne from WA for just over two years and rented a gorgeous place in Windsor for the entire stay. Marshall White made the rental experience really easy, responses to requests were fast and nothing was ever to difficult. Thanks Jayde K."
Jodie Kelly
Renters: Frequently Asked Questions
What should I do if I have an urgent after hours repair?
Refer to our urgent repairs section here: Urgent Repairs
How do I notify my Property Manager of maintenance requests?
Login to your ManagedApp account and log a maintenance request task which will be automatically forwarded to your Property Manager.
How do I pay my rent?
We accept payments via Bpay or Direct Debit. Information on both options can be found in your ManagedApp account.
What do I do if I want to get a pet?
Renters who would like to keep a pet will need to complete a Pet Request Form which can be found on the Consumer Affairs website. Once submitted to the Property Manager, the Rental Provider has 14 days to provide their response.
What do I do if I lock myself out?
If it is during office hours please contact your Property Manager so we can provide assistance either with a duplicate set of keys or by recommending a locksmith. If it is after hours please refer to our Urgent Repairs section on our website and contact the listed locksmith: Urgent Repairs Please note that if a locksmith is required, this will be at your cost unless there is a fault with the lock.
How do I notify my Property Manager that I intend on vacating the property?
Owners: Frequently Asked Questions
What safety compliance checks are required?
Smoke alarm, gas and electrical safety checks must be completed before the commencement of a tenancy. We have qualified tradesmen who we can organise to complete these checks on your behalf.
When will I receive my rent payments?
Our software program, ManagedApp, provides instant payments without having to wait to be manually transferred. This means that as soon as the funds reach us we pay any invoices and funds are disbursed straight away. You will receive a statement at the end of the month, alternatively you can access all financial information via your ManagedApp login.
What bond will be taken for my property?
The legislation states that for properties $900 or less per week we can only request a one month bond. For properties over $900 per week we recommend a 6 week bond payment.
What areas of Melbourne do you service?
With offices in Stonnington, Boroondara, Bayside, Port Phillip, Mornington Peninsula and Manningham, we cover an extensive area. Please contact us to discuss your individual property needs.
